Customer Success

London, England, United Kingdom · Business Development

Description

Customer Success is vital to our business growth, sustainability and long-term profitability. This role includes responsibilities for Customer Success activities (eg. on-boarding, support, services, adoption, advocacy, retention, product enhancements, etc.) and outcomes (eg. renewals, up-sells, etc.).

Responsibilities

Drive Customer Success outcomes

Define and optimise customer lifecycle

Manage Customer Success activities

Measure effectiveness of Customer Success

Grow and lead world-class Customer Success team (level dependent)

Enhance effectiveness and efficiency through technology

Inspire customer success across company

Requirements

Skills

Minimum Qualifications

Preferred Qualifications

Benefits

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